Kingdom Change Token lets you change it.
Kingdom Change Tokens can be obtained from shops and other sources.

Rename Token lets you change it.
Rename Tokens can be obtained from shops and other sources.

We apologize for the inconvenience.
Trying the following steps may improve the issue.
– Restart your device
– Close any apps running at the same time

　

If the same problem occurs even after trying the methods above, please contact support.
Go to the Contact page

Please follow the steps below to transfer your data.

　

[1] Open the menu from the “+” icon in the bottom right of the main screen, then tap “Settings” in the bottom right.

　

[2] Tap “Transfer Settings.”

　

[3] The page showing your Transfer ID will appear. On that page, set a password of 8 to 10 half-width alphanumeric characters.
* We strongly recommend writing down or taking a screenshot of your ID and password to keep them safe.

　

[4] After installing the game on your new device, tap “Transfer Code” on the title screen. Enter your Transfer ID and password to complete the transfer.

Restoration is possible. Please make a note of the information needed to identify your account and to verify your identity, then contact our support team.

　

■ Information needed to identify your account
Please provide as much detail as possible, such as your lord name, alliance name, player level, and Transfer ID.

　

■ Information needed to verify your identity
Identity verification is always required for data restoration. Please provide the following information.
(1) The date you started playing
(2) Your last login date
(3) The amount of Gold you currently hold
(4) A screenshot proving your purchase history (paying users only)
(5) In-game play history or information known only to you (non-paying users only)

　

Go to the Contact page

Sansen: Great Siege! Three Kingdoms x Sengoku Cross Battle can be enjoyed for free.
The paid item “Gold” can speed up your progress, but it can also be obtained for free within the game.

They can be obtained from the following sources.

　

– How to obtain Gold
Purchase with real money
Login rewards

　

– How to obtain Gold Dust
Achievement rewards
Growth rewards
Mission rewards

Due to network congestion, data buildup, or similar causes, it may not be reflected right away. Please restart the app once and check whether it appears.

　

If the item is still not granted after some time, please contact support.

　

Go to the Contact page

We are unable to process refunds.

　

However, a refund can be issued only if a purchased item was not granted due to a bug.
For refund requests, please contact the relevant platform directly.

　

[App Store]
1. Launch iTunes on your PC and select “View Account.”

　

2. On the account information page, click “See All” under Purchase History.

　

3. Click the arrow icon to the left of the purchased item.

　

4. Click “Report a Problem” to open your browser and go to the problem report page.

　

5. Enter the reason for the refund and click “Submit” to complete your refund request.

　

[Google Play]
If you are using an Android device, please see the following page.

　

■ Returns and refunds on Google Play
Go to the relevant Google Play page

Please follow the steps below.

　

[1] Open the menu from the “+” icon in the bottom right of the main screen, then tap “Settings” in the bottom right.

　

[2] Tap “BGM” or “SE” to turn it off.

There is no user ID.
Instead, each user has aTransfer ID.
You can check your Transfer ID by selecting “Settings” on the main screen, then “Transfer Settings.”

Raising your Prestige makes various privileges available for a set period of time.
Spending Gold (including Gold received as a gift or distribution) raises your Prestige.

　

However, even if your Prestige rises, you cannot use the privileges unless you use a “Duration Extension Ticket.” Duration Extension Tickets can be purchased at the shop.
You can view details of your Prestige by tapping “Lord Prestige” below your lord’s appearance in the Lord Info screen.

– To contact us from within the game

　

[1] Open the menu from the “+” icon in the bottom right of the main screen, then tap “Settings” in the bottom right.

　

[2] Tap “Contact Us.”

　

[3] Fill in your inquiry and tap Send.

　

– To contact us from the official website

　

Please contact us from the link below.
Go to the Contact page

As a general rule, we do not get involved in disputes between users; we ask that users resolve such matters among themselves.

　

That said, abusive language, threats, or other statements that violate the Terms of Service are subject to account suspension.
We’re sorry for the trouble, but please take a screenshot of the statement that violates the Terms of Service and send it to support.

　

Go to the Contact page

　

* For instructions on how to take a screenshot, please check your device’s manual.