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Privacy Policy

GAE Co., Ltd. (“we” or “our company”) recognizes the importance of protecting our customers’ personal information, has appointed a personal information manager, and takes the utmost care in the proper handling of our customers’ personal information. We have established this Privacy Policy so that customers can use our website with peace of mind, and we hereby disclose to all users of our website and all of our services the measures we take to protect their privacy.

1. Definition of Personal Information

Personal information refers to information that can directly identify an individual (name, phone number, address, email address, gender, date of birth, etc.), information belonging to that individual (usage history, hobbies and preferences, areas of interest, etc.), and copies of official documents.
In addition, personal information obtained through our website shall be kept confidential at a level equivalent to our own confidential business information.
Furthermore, we apply the same handling to information obtained offline (such as survey postcards) and to information that, while not identifying an individual on its own, could become personal information when combined with other information.

2. Collection of Personal Information

We are the sole owner of the information collected on this site.
We will not disclose, share, sell, or lend this information to third parties in any way other than as disclosed in this Privacy Policy.
When you use our services, we ask you to provide personal information at the time of user ID registration for online content and through our inquiry contact points.
We automatically receive and record on our servers information such as your IP address, cookie information, and the pages you have viewed from your browser, but we do not collect any information that identifies you personally from this data.
In addition, we may ask you to submit official documents offline to verify your identity.
Information collected offline or received from other information media will not be used to supplement or be additionally stored with information collected online.

3. Use of Collected Personal Information

All personal information we collect, including all information you provide when registering a user ID and information you disclose when receiving support, is used solely for the operation of the services we provide.
Please note that we may also use personal information for the purpose of providing information, such as announcements about new services.
Information separately provided when receiving user support will be discarded once it is reasonably deemed unnecessary in accordance with our ordinary business rules.
Our purposes for using personal information are as set forth below, and we will not use it for any other purpose.

Information collected: The user’s email address, and any other personal information provided by the user when making comments, asking questions, requesting user support, making mail-order purchases, or similar regarding this site

Purpose of use: To use as a contact for replying to comments, questions, user support requests, mail-order purchases, and similar regarding this site, and for survey research and analysis for quality control of this site and the products we sell

4. Cookies

On the websites we operate, we may use cookies for the purpose of improving our service to customers, but this does not infringe on customer privacy.
On websites that use cookies, we will clearly state the purpose of use in advance for each site.
Depending on your browser, you may be able to change its settings to disable cookies, but as a result, some or all of the services on the web pages may become unavailable.

5. Log Files

We analyze access logs for the purposes of trend analysis, site administration, detecting user behavior, and improving usability.
The access logs referred to here do not contain any information that identifies individuals.

6. Security

We take measures to protect personal information obtained through our website from loss, misuse, unauthorized access, tampering, leakage, and similar risks.

7. Disclosure to Third Parties

We will not disclose personal information to third parties, except when we have outsourced all or part of a service requested by the customer, our response to the customer, or other related work to a third-party company.
However, if requested by a court, the police, a tax office, a consumer affairs center, or any other organization with authority recognized under law or ordinance, we may disclose information without the customer’s permission in response to such a request.
Furthermore, when we outsource work, we strictly vet the outsourcing partner’s handling of personal information, enter into a separate confidentiality agreement covering personal information, require the partner to take measures equivalent to our own handling, and disclose only the information necessary for the operation of the outsourced business.

8. Disclaimer

If a user voluntarily discloses personal information on the internet (via email, chat, bulletin boards, in-game chat, the use of unauthorized tools, etc.), that information may be collected and used by other users.
We accept no responsibility whatsoever for any damages the user may suffer as a result.
Please manage the security of your information at your own responsibility when sending it.

9. Opt-Out

Opt-out refers to providing customers with the opportunity to later restrict the use of information we have received from them.
Currently, as stated in “3. Use of Collected Personal Information,” the purposes for which we use the user information we hold are limited to what is necessary for the use of our services, and we therefore do not allow partial opt-out by individual purpose of use.
If a user does not wish to provide personal information, the user may choose, at their own discretion, not to provide it.
However, if personal information is essential to the provision of a service, we may be unable to provide that service.

10. About This Privacy Policy

Unlike the terms of service for each service, this Privacy Policy is not intended to obtain the customer’s consent, but to disclose our handling of personal information and our approach to it.
We may improve or revise the contents of this Privacy Policy due to changes in laws, changes in our business activities, user requests, and similar reasons.
In such cases, we will notify users of the revised content in advance in an easy-to-understand manner and will implement the new content after a certain grace period.