FAQ
FAQ
Where can I use a Summon Ticket?
It is in the limited-time gacha found under Event Information.
You can use it in the Summon Ticket Gacha.
* Please note that the Summon Ticket Gacha is not always available.
I’m only using letters and numbers when creating an account, but I still get an error. Why?
On some devices, a space may be automatically inserted at the end of the text you type.
Please check whether a space has been automatically inserted.
The loading screen stays at 100% and does not proceed
We apologize for the inconvenience.
We have confirmed that, on rare occasions, the loading screen after launching the app can get stuck at 100%.
We are investigating the cause, but uninstalling the app once and then reinstalling it may resolve the issue.
Where can I see my Player ID?
Tap the player icon in the upper left of the main screen; it is shown in your Player Info.
The app crashes during battle
We apologize for the inconvenience.
Trying the following steps may improve the issue.
– Restart your device
– Close any apps running at the same time
How do I leave a guild?
Tap the player icon in the upper left of the main screen,
then tap “Leave Guild” in your Player Info to leave.
When ranking up a general, does it make a difference to the stats after rank-up whether the equipped weapons and armor are unenhanced or already enhanced?
A general’s stats after rank-up are the same regardless of the condition of the equipped gear (unenhanced or enhanced).
What are the generals or items shown in the Phantom Stone Gacha?
The generals or items shown on the Phantom Stone Gacha page are the ones that appear with high probability.
Other items may also appear.
Also, aside from generals marked with the “This Week Only” drop icon, the generals or items shown are updated every time you use the Phantom Stone Gacha.
Sometimes the treasure chest is empty on the Expedition Airship
Depending on the memory state of your device, the display of items obtained from the treasure chest may not appear, but the items have been obtained correctly.
The “Complete Special Missions to Get Plenty of Fazhu” event says to challenge the Mystic Ruins 6 times, but I can only challenge it up to 3 times a day. Is it still possible to achieve?
From VIP5 and above, you get 2 challenge attempts at the Mystic Ruins per tier, making a total of up to 6 challenges possible.